ON24 EU Webinar Platform Status - EUDC - Video Clips Not Playing

EUDC - Video Clips Not Playing

Incident Report for ON24 EU Webinar Platform

Resolved

This incident has been resolved.

Posted Aug 10, 2022 - 11:12 PDT

Monitoring

A fix has been implemented and video clips are playing as expected again. ON24 will continue to monitoring the results.

Posted Aug 10, 2022 - 08:09 PDT

Update

We are continuing to investigate this issue.

Posted Aug 10, 2022 - 04:03 PDT

Investigating

Video clips are not playing as expected on live events, showing only a black media player. ON24 technical team is actively working on the issue.

Posted Aug 10, 2022 - 02:48 PDT

This incident affected: Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live, Presenter: Presentation Interface (PMXD or Elite Studio), and Producer: Elite, Engagement Hub, Target, Forums, Go Live.