This issue has been resolved and presenters are now able to successfully connect to webcams.
Posted Apr 19, 2022 - 07:34 PDT
Investigating
ON24 is aware of a new issue where presenters are unable to connect a webcam successfully and are receiving a "Connection Failed" message. ON24 technical teams are actively investigating the issue.
Posted Apr 19, 2022 - 07:22 PDT
This incident affected: Presenter: Presentation Interface (PMXD or Elite Studio).